02 November 2025
National Careers Service report shows satisfaction remains high and unchanged
The annual National Careers Service Customer Perception report has been published by the UK Government, showing the results for the year to March 2025.
64% of users contacted the NCS through Jobcentre Plus, up from 60% the previous year. The main reason for contact was for help getting into work – writing a CV being the top need – while those seeking information on specific jobs and careers fell.
71% of telephone users were helped through one call and 87% dealt with the same careers adviser. 79% of face-to-face users had one meeting, up from the previous year. A minority of users accessed digital tools, though found them useful.
The report shows satisfaction remains ‘high and unchanged’, with 93% agreeing the service was good. The professionalism of the careers adviser was their highest rated attribute, whereas their knowledge of local job and learning opportunities was rated lowest.
Read the full National Careers Service Customer Perception report.
64% of users contacted the NCS through Jobcentre Plus, up from 60% the previous year. The main reason for contact was for help getting into work – writing a CV being the top need – while those seeking information on specific jobs and careers fell.
71% of telephone users were helped through one call and 87% dealt with the same careers adviser. 79% of face-to-face users had one meeting, up from the previous year. A minority of users accessed digital tools, though found them useful.
The report shows satisfaction remains ‘high and unchanged’, with 93% agreeing the service was good. The professionalism of the careers adviser was their highest rated attribute, whereas their knowledge of local job and learning opportunities was rated lowest.
Read the full National Careers Service Customer Perception report.
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