Terms and Conditions

Membership

By signing up to become a CDI member, you agree to the following; 

• I confirm that the information given is accurate and that I have answered every question possible. 
• I agree in the event the Institute is wound up, I will contribute a sum not exceeding one pound sterling. 
• I support the aims of the CDI, principles of CPD, and I practice within the CDI Code of Ethics. 
• Data provided through membership accounts, unless specifically requested, will be retained by the CDI for the period of time as disclosed in our GDPR/Data Retention policy. 

Membership Benefits 

• Physical magazines, certificates, pin-badges, or any other items are only distributed to UK postal addresses. 
• Access to resources in the CDI Resource Library or Research Directories are limited based on the accuracy, timeframe, and availability of those resources, and may be removed without notice if no longer deemed valid. 

Annual Renewals

• All memberships are automatically issued a renewal notice by email, 30 days in advance of their membership renewal date. 
• Accounts unpaid by their renewal date will have member access and services suspended until payment is received and processed. 
• Accounts unpaid a further 60 days after the renewal date will be lapsed, with any future membership then subject to the standard joining fee. 

Student Memberships

• Student Membership is only available whilst completing a qualification permitting entry to the UK Register of Career Development Professionals, the Higher Apprenticeship: Career Development Professional, the Scottish Modern and Technical Apprenticeship: Career Development or the Level 4 Diploma in Career Information and Advice. 
• Student Membership applicants must provide evidence they are enrolled on a relevant course, their start date, and their expected completion date, before their application will be considered.  

Affiliate Memberships

• Affiliate Memberships are held in the organisation’s name and grant one Affiliate Nominee access on that organisation’s behalf. 
• The Affiliate Nominee can be updated to accommodate changes in staff or circumstance, but is limited to two updates per 12-month period.  
• Affiliate Member profile pages are optional and subject to request. No profiles will be created without that prior request, although an organisation’s name may be listed with no accompanying data. 

Membership Logos

• A member logo, relevant to the membership type and term, will only be provided for accounts that are paid-up and current. 
• Member logos are permitted for use on appropriate websites and social media profiles, only whilst the membership remains current and the logo remains in date. 

Finance

Payments

• Members are responsible for making or arranging payment of their own invoices. 
• For any Members with an organisation or employer who pays their membership, it is the responsibility of the Member to submit this invoice to their organisation and to chase payment. 
• All payments must be made within 30 days of the invoice date, or any attached memberships or services may be invalidated, closed, or rejected. 
• The CDI uses several services to process payments, including; 

1. PayPal 
2. Stripe 
3. Worldpay 
4. GoCardless 

These payment processors may collect information regarding your payment or to set up an account – the information submitted here is the responsibility of the payee and the organisation processing the payment, not of the CDI, and any issues with this process should be taken up with that organisation, with the support of the CDI in certain circumstances. 

Direct Debits 

• Direct debits are only available for membership payments. 
• Direct Debit (DD) plans are not monthly memberships. 
• If a DD is cancelled, the member will be invoiced for the outstanding balance. 
• Rejoining will require payment of any remaining balance and/or a rejoining fee. 
• The CDI reserves the right to cancel a DD plan if two or more payments fail; an invoice for the outstanding balance will then be issued. 
• DD payments will appear on your account as (GCL) GoCardless, our Direct Debit platform. 
• When a payment plan or one-off payment is first set up, renewed, or processed, you will receive an email notification for each transaction. 
• If you receive an email stating that your subscription has ended, finished, or been cancelled, this refers only to your payment schedule (Direct Debit) — not to your membership with the CDI. 

CPD Events and Conferences

Booking and Payment

• All event places must be booked in advance through the CDI Events Team booking system or as otherwise stated. Discounts for members are included in the price structure for each event. 
• In special cases we can arrange for an invoice for some event places, but the place is not confirmed until the invoice has been paid. If the invoice remains unpaid 24 hours before the event then your place may not be guaranteed 
• Full payment is required at the time of booking (unless otherwise agreed in writing). 
• Bookings are confirmed only when payment has been received, and a confirmation email with a receipt has been issued. 

Cancellations and Refunds

• Cancellations more than 14 days before the event may request a full refund or transfer your booking to another event (subject to availability) 
• Cancellations between 7 and 14 days before the event may be granted a refund of 50% of the booking fee and no more. 
• Cancellations less than 7 days before the event or non-attendance cannot be granted a refund. 
• When requesting a refund, you will be contacted by the CDI Finance Team to arrange the refund within a reasonable timeframe. 
• Non-attendance, outside of exceptional circumstances, does not qualify for a refund. 

Event Changes or Cancellation by CDI

• The CDI Events Team reserves the right to alter the programme, date, venue, or speaker(s) if necessary. 
• If you are unable to attend due to exceptional circumstances, please contact the CDI Events team as soon as possible. In such circumstances, any refund is at the discretion of the CDI. 
• If the event is cancelled by CDI, where possible the CDI will make alternate arrangements for a rerun of the event. If no alternate arrangements are appropriate or possible, all booking fees will be refunded in full. CDI will not be liable for any additional costs such as travel or accommodation. 
• Substitutions are allowed at any time at no extra cost (provided eligibility criteria are met), provided you notify us before the event. 

Liability

• CDI accepts no liability for any loss, damage, or injury arising from attendance at an event, except where required by law. 
• Attendees are responsible for their own personal property and safety during the event. 
• It is the responsibility of the delegate to inform the CDI of allergies, dietary requirements, or additional support needs that may be required. This information will be communicated with the venue/host. While the CDI will make reasonable efforts to support any additional needs, we cannot guarantee the extent of changes made by the venue/host. 

Marketing

These Terms & Conditions explain how the Career Development Institute conducts marketing via email, social media and related channels. They sit alongside our Privacy Notice and GDPR Compliance Notice. By engaging with our marketing (e.g., subscribing to emails, interacting on our social media pages or website), you agree to these terms. 

Our Marketing Channels 

We use a mix of channels, which may include but aren't limited to: 

• Email newsletters, updates, CPD and events promotion, surveys. 
• Social media pages and groups (e.g., LinkedIn, Facebook, BlueSky, Threads, YouTube, X/Twitter). 
• Website content, landing pages, event pages, blogs, and gated downloads. 
• Physical channels such as; SMS messaging, telephony, postal services, advertisements, and printed media.  

Lawful Basis & Consent 

• Members and customers: We may send relevant emails under legitimate interests (e.g., service updates, CPD, member benefits) where appropriate and expected. 
• Prospective subscribers / non-members: We will send email marketing only with your consent (opt-in) or as otherwise permitted under GDPR (e.g., soft opt-in where lawful). 
• You can withdraw consent at any time (see Unsubscribe section). 

Email Subscriptions & Unsubscribe 

• You can subscribe via our website forms, event registrations, or by setting your preferences in the Members Area of the website. 
• You can unsubscribe at any time via the link in our emails. 
• Please allow up to 5 working days for unsubscribe requests to take effect across all systems. 
• Unsubscribing from marketing will not stop essential service communications (e.g., membership renewals, transactional messages). 

Social Media: Community Standards 

When you engage with our social media pages or groups: 

• Be respectful. Hate speech, spam or promotional posting will be removed. 
• Stay on topic and avoid sharing confidential or sensitive information. 
• We may moderate, hide, or remove posts or comments that breach platform rules or these terms. 
• We may block or remove repeat offenders to protect the community. 
• Third‑party views expressed by users do not represent the CDI. 
• Reporting: If you see anything concerning, please report via the platform tools and/or contact us.