We have made some progress in reducing the issues with the website and continue to work on key areas as our highest priority.
The underlying issue is with the quality of the data that was imported from the old system. Unfortunately, if member data isn’t correct, it can mean they are unable to access the website, lack permission to access certain areas or have missing information. Thus, this one issue leads to multiple implications. Below is a brief run through of the key issues and what we are doing.
Resetting passwords
Some members have had to reset their passwords multiple times. This is an automatic activity triggered when we upload large amounts of data that overwrite members’ details, which we have had to do to get the data clean and give greater access. However, it is annoying to keep having to reset passwords so we have now disabled this feature.
Accessing sections of the Members’ Area
An update a couple of weeks ago improved access to the Members Area for a number of users. However, others are still affected and we have a release planned for this week that should go a long way to resolving the remaining problems. For example, fewer people, if any, should get a 404-error page when looking at the CPD Resource library.
Accessing and changing CPD diaries
Once the changes above are implemented, most members should be able to see and edit their CPD diary entries. We will do a final reload next week once the above release has gone in, which should ensure almost everyone can see their historical diary entries.
We know some people are concerned that they can’t log their 25 hours CPD. Please don’t worry, the team are well aware of the issues and will be making allowances for delays.
Membership renewals
We have restarted membership renewal invoicing and will be up to date by the end of the month. However, invoice copies in the Members Area weren’t showing the correct details so we have removed them for now. The invoice you receive in your renewal email is correct, and we will restore the online invoices once fixed.
New members
Similarly to invoicing, we held back new member applications. Once this week's planned changes are implemented, we aim to start processing all the new membership requests to give full access to membership accounts.
The Register
On the old website, as well as searching for members on the Register, you could look up those without a profile on two lists. We removed these for the new website as we intended to integrate everyone into the main search. We will still do that but, while we fix the issues I’ve outlined above, we have added the lists so everyone can be found – you can access them just below the main search box on the Register of Career Development Professionals.
Continued improvements
We continue to work on all these areas as a priority and are keeping a log of other issues to focus on next. All new websites have teething problems but this data issue has been a significant challenge and we are only now able to start addressing the rest. We will work through them as quickly as possible and will update you on improvements as they are made.
If you are experiencing any of the issues listed above, you do not need to contact us as we are aware and are working to resolve them. If you do want to get in touch, please email digital@thecdi.net so we can track the issues and we aim to respond within two working days.
