To access the Members' Area, please click here or you can find this by clicking on the circle icon on the top right of your screen, and clicking on 'Members' Area'. 

You will need to log in - your username will be the email address associated with your membership account.
 
Once you have entered your login information with your new password, you will be able to access the Members-only site resources and visit the Members' Area.

Whenever you log into the website, it is recommended that you check your personal and membership details are accurate. 

Your CPD records should have transferred over when we migrated to the new site. If you are missing information or if anything looks to be incorrect, please notify us.

If you need a copy of an invoice, please contact [email protected] and your invoice can be resent to you. 

You will need to log in to the Members Area to view your Professional Register profile, by clicking on the Professional Profile Page button on the right hand side of your Members Area.


This is a good opportunity to check and update your profile. Please note, to be included in the results of a 'search' on the Register, you will need to provide your full Postcode or Town and be happy for this to be viewed by website users (if you do not want to include this information, your profile/business will appear as a standardised distance from location).

If you do experience any issues with your data or records, please email [email protected] and we will try to help fix the issue for you.

You will need to be logged into the website to be able to book events as a member. You will book events via the events calendar – the simplified events booking process means that you will have the ability to easily add a number of delegates to your booking and choose from a variety of payments options for paid events.

CPD and training events tend to run on Zoom, whereas larger events and conferences are ran through Zoho Backstage. All of these are subject to change on an event-by-event basis based on suitable and adaptability, but we try to remain consistent and advertise in advance what platform each event takes place on. 

Your renewal will go out as normal (by invoice for individuals and through your organisation/employer if they pay for your membership).

If you want to join the Register, please email us at [email protected]. 

Apologies, but we may get a bit technical here! We changed three major systems;

• The CRM (Customer Relationship Management) platform, which is where we store all our backend member data, interaction data with members and non-members, and financial records (alongside Sage) including your renewal data and past invoices (we do not store payment data at all, so no credit details). The CRM is also our member communication platform – although we use Mailchimp for marketing purposes, all of our welcome emails, invoice information, and membership updates come through the CRM.
• The CMS (Content Management System) which is the backend of the website and where we store your login information, CPD and Profile data, and our Events Management software, alongside our website page data and all the SEO and marketing work we do behind the scenes. Our biggest overhaul here will be the CPD Resources Library, which is all stored in our Media Manager, and any backlinks or download links to documents, resources, and publications.  
• The CDI website, the front-end site where we display everything from our News articles, our Resources Library, Event and Academy booking options, Membership joining, and the Members Area – and everything inbetween. Whether it’s viewing past webinars, downloading our wide range of resources, or booking your free webinars, this is all accessed through our front-end site.

These three systems are all integral to the way we interact and liaise with members on a daily basis, as well as provide access to our range of benefits – so as you can understand, it’s a major overhaul of our entire way of working!

Yes! Accessibility was one of our primary concerns when redesigning the site, and making the site mobile and tablet-friendly is just one of the ways we are enhancing basic site accessibility. You can read more about our accessibility work in our Acessibility Statement. 

You can contact us by emailing [email protected].